Last Updated: June 10, 2026
Privacy Policy for Spineverse
At Spineverse, we are committed to protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our healthcare services.
About Us
Spineverse is a premier healthcare consultation service and online resource specializing in advanced, evidence-based spine care, directed by Dr. Varun Khanna. We are dedicated to providing patient education and clinical advice on Spine Care, Physiotherapy, Rehabilitation, and Multi-Speciality Medical Consultations. We handle all personal information in accordance with applicable medical privacy and healthcare data protection regulations.
Information We Collect
We may collect the following types of information to provide optimal services, diagnose conditions accurately, and manage consultations:
Personal Information
- Full Name
- Age and date of birth
- Gender
- Mobile number
- Email address
- Residential address
- Emergency contact details
Health Information
- Detailed medical history
- Clinical records and diagnostic reports
- Imaging studies such as X-rays, CT scans, and MRI scans
- Treatment plans and consultation notes
- Physiotherapy assessment records
Website and Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Website usage statistics
- Cookies and similar technologies
- Referral source and page interaction data
How We Use Your Information
We use your information solely to facilitate clinic operations, treatment planning, and patient communications. This includes:
- Scheduling and managing your appointments
- Providing precise medical consultations and tailored treatment pathways
- Maintaining comprehensive and chronological patient health records
- Communicating regarding appointments, diagnostic investigations, and follow-up care
- Responding to your inquiries and data sharing requests
- Improving our patient services, communication channels, and website functionality
- Complying with statutory, legal, regulatory, and professional medical obligations
- Conducting internal audits and quality assurance activities
Google Ads and Analytics
Our website uses Google Ads, Google Analytics, and related telemetry tools to evaluate website performance, improve user engagement, and optimize advertising campaigns.
These tools collect anonymous visitor behavior statistics (such as page views, conversion rates, and traffic sources) through cookies and device identifiers.
Google uses this data in accordance with Google's Privacy Policy. You can adjust your browser cookie settings or utilize Google’s ad opt-out parameters to restrict this tracking.
Cookies
Cookies are small text files placed on your device to ensure optimal website performance and user convenience.
We use cookies to:
- Analyze general website traffic patterns
- Retain user preferences (e.g., text size, form parameters)
- Optimize website load speeds
- Evaluate the effectiveness of our informational campaigns
You may adjust your browser settings to reject cookies; however, some sections of our website may experience reduced functionality.
Information Sharing and Disclosure
We prioritize patient confidentiality. We do not sell, rent, or trade patient personal or clinical information. We share your information only:
- With healthcare professionals and clinical staff directly involved in your medical treatment
- With diagnostic labs, imaging centers, and hospitals when necessary to facilitate diagnosis or care
- With regulatory, legal, or medical authorities where mandated by law
- With trusted technical service providers assisting in website hosting, secure data storage, and appointment system management under strict confidentiality agreements
- With your explicit, written consent
Data Security
We implement robust administrative, technical, and physical security measures to safeguard your personal and medical information against unauthorized access, loss, alteration, or disclosure. All data transmissions are encrypted using standard security protocols. However, please note that no system of electronic transmission or cloud storage is guaranteed to be completely secure.
Data Retention
Patient health records and personal information are retained in our database for the duration required under applicable medical council regulations, clinical regulations, and legal standards in India. Once no longer required, data is securely erased or fully anonymized.
Your Rights
Subject to prevailing laws, you have the right to:
- Access the personal and clinical data we maintain about you
- Request correction or updates to any inaccurate or incomplete information
- Request a copy of your consultation summaries and diagnostic logs
- Withdraw consent for medical communication or data processing where applicable
- Inquire about the processing of your personal information
To exercise any of these rights, please contact our clinic using the details provided below.
Third-Party Websites
Our website may contain links to external sites (such as research portals, social media pages, and map locations). We are not responsible for the content or privacy standards of external websites. We recommend reviewing their respective privacy statements.
Children's Privacy
We provide medical consultations for pediatric cases and children only under the direct supervision and consent of a parent or legal guardian. We do not collect information from minors independently.
Consent
By using our website, requesting consultations, submitting forms, or receiving healthcare guidance, you consent to the collection, processing, and storage of information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may modify this Privacy Policy periodically to align with clinical upgrades, technological changes, or legal updates. All updates will be published on this page with the modified effective date.
Contact Information
For inquiries, rights requests, or questions regarding this Privacy Policy, please reach out to us:
Spineverse
Artemis Hospital, Sector 51, Gurugram, Haryana 122001, India
Phone: +91 78277 33257 / +91 93117 53172
Email: varun.spineinfo@gmail.com
Website: https://spineverse.in